Published: 15:43 EST, 19 April 2015 | Updated: 03:21 EST, 20 April 2015
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A lobster restaurant in Canada has issued a detailed and sincere apology after it was attacked by online commenters for a ban on 'small screaming children'.
Lobster Pound and Moore, in Cape Breton, Nova Scotia, had posted 'effective as of now, we will no longer allow small screaming children', saying that it 'caters to those who enjoy food and are out to enjoy themselves'.
The message, posted last Sunday night, was deleted by Monday morning after a torrent of online abuse came from disgruntled parents.
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Lobster Pound and Moore in Cape Breton, Nova Scotia, kicked off a Internet debate when it announced that it would no longer allow 'small screaming children' into its dining room
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The Canadian seafood restaurant had said that it was 'an adult themed restaurant that caters to those who enjoy food and are out to enjoy themselves'
Commenters began giving the restaurant's Facebook page one-star reviews and said that they would never again set foot in his restaurant.
'Wouldn't grace their doors if they paid me. Their lack of compassion to even post in a professional manner leaves such a bad taste who would bother to try the food!' Sarah Valley said on a poor review.
Others said that some adults were far more annoying at restaurants than children and said they took particular offense because children can have tantrums due to special needs conditions such as autism.
The restaurant later posted an apology on the page, saying that the 'hate and threats' the owner had received had prompted him to reconsider his policy.
It said that it chose the 'wrong words' for its post and that it 'will take any belly that is hungry'.
Abuse targeting his restaurant, as well as 'hate and threats' aimed at his family, prompted chef and owner Richard Moore to reverse his policy and make a detailed apology on Facebook
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Moore said that he always tries his best to provide for his customers but made an unfortunate choice of words when he called his youngest patrons 'small screaming children' instead of 'Lil diners having a moment'
The restaurateur said that he sympathized with parents whose children have tantrums because of special needs conditions such as autism, saying he understands it 'first hand'
'I love kids and would have them if I could. I shouldnt have used the word screaming but should have said something like 'Lil diners having a moment', the owner Richard Moore said.
He continued that he tries to accommodate everyone's dietary needs and 'understands first hand conditions such as autism'.
'I never considered the hate and threats it would bring against not only me but those I love and for that I'm truly sorry
'I know some may find this silly but I love Cape Breton and moved home to give back. I've disappointed you and myself.
'I will do better even if you don't give me the chance. I was trying to be different and the 'go to ' happening place.'
After the owner's heartfelt apology, other Nova Scotia residents and Facebook users voiced support for the no screaming child policy, which is no longer in effect.
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Some parents took offense at the idea of their children not being allowed to eat at a restaurant because of bad behavior. Others said they would enjoy the peace and quiet of an adult-oriented atmosphere (file photo)
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The seaside establishment experienced a flurry of reviews both positive and negative after its previous policy got media attention from those for and against small children at restaurants
'You may have lost some people...but there are plenty who will greatly appreciate such a policy....We just don't whine... (I mean, really, where do you think the kids learned?)', commenter Lori-Jo Carroll posted under the apology.
Others said they would appreciate such as policy as a means to get a peaceful, relaxing dinner.
'As a mother of 3 screaming children I support you!!! We never take our children out to restaurants unless it is geared specifically to children and families for that reason. And when my husband and I get out together for a date I don't particularly want to hear kids screaming and parents yelling,' Gina Ledwich said.
The restaurant's Facebook page had gathered hundreds of reviews as Sunday afternoon, with more than 100 one-star and nearly 400 five-star.
Tips on how to eat at a restaurant with young children (related)
“You may shoot me with your words, you may cut me with your eyes, you may kill me with your hatefulness, but still, like air, I'll rise!” ― Maya Angelou
I adore kids but absolutely HATE when people sit there and eat and their kid is just screaming bloody murder.
__________________
“You may shoot me with your words, you may cut me with your eyes, you may kill me with your hatefulness, but still, like air, I'll rise!” ― Maya Angelou
I would support a restaurant that made this policy. If I want to hear screaming kids, I will stay home. I routinely request to be reseated if I find myself seated near kids who are having melt downs in restaurants when I'm with all adults. Not every venue has to welcome little pwecious.
I don't see it very often. I can't even remember the last time I was around a child screaming and the parents not doing anything/removing the kid. It would be annoying though.
I have no problem at all with them not catering to kids. Why cant there be an adult only restaurant?
Yes, yes. I know. Not all kids behave the same. I know some have special needs.
Ok. As a mom of a child with special needs, I always took his well being and comfort into consideration ALONG WITH those around us.
Sometimes that meant we didn't go to certain places or do certain things.
I have left restaurants when my kids started acting up because I was trying to be considerate of those around me.
Life is a joint effort for all of us. why make it harder than it has to be?
And on the very rare occasions I was able to go out with the kids, and it was extremely rare, I didn't want to hear or deal with other kids. I would love to see a kid free area in restaurants. Especially the nicer ones.
Go on and flame me if you want.
__________________
A flock of flirting flamingos is pure, passionate, pink pandemonium-a frenetic flamingle-mangle-a discordant discotheque of delirious dancing, flamboyant feathers, and flamingo lingo.
I think the bigger issue was how he banned 'small screaming children' as it sounds pretty offensive. Just saying they wanted to cater to adults would have been much better received.
A couple years ago on the Fourth of July I took all the kids out to eat at a semi nice restaurant. It sits on the river and they shoot the fireworks off right there. Beautiful. We took Vette and Momala there. Anyway, in the booth right behind us was a young couple with a newborn baby. They were eating and the baby started getting fussy. They wouldn't pick the little girl up and hold her. The father was getting frustrated but the mom kept saying how it wasn't time for her to eat. That she had her on an eating schedule and it would disrupt the schedule. The baby was tiny. And clearly needing something. She cried for a good half hour before they left the restaurant. I really did want to tell those parents off. I guess I wasn't wearing my mean girl outfit that day.
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“You may shoot me with your words, you may cut me with your eyes, you may kill me with your hatefulness, but still, like air, I'll rise!” ― Maya Angelou
I think the manager should ask them to leave if they are ignoring their child screaming. Why should parents who teach their children to behave or take them out be punished. I'm not against having adult only restaurants but I get sick of those who lack manners or being considerate/entitled ruining it for everyone else.
We don't see misbehaved children very much when we go out, but when we do it's usually at places like Olive Garden or Red Lobster-chain restaurants. We don't go to chain restaurants very often. Not that we have anything against them, there are just local places we like better and don't have a long wait to get a table.
Parents would be better off going early when they don't have to wait. Often times, children act up because they are tired or bored from having to sit and wait an hour for a table.
Too bad the restaurant caved after the criticism. I think their mistake was posting the new policy on the internet. They should have just posted it in the restaurant and enforced it there. I bet the response would have been much different if they did.
I would love it if more restaurants had "no screaming kids" policies that they actually enforced.
I would frequent a place like that.
My kids were taught proper behavior at restaurants and they always behaved. It bothers me that these parents of brats get away with this.
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No matter how educated, talented, rich or cool you believe you are,
I don't think restaurants need a blanket policy of "no kids". I think they need to sack up and approach noisy parties who are disrupting other diners, whether it be a bunch of sorority girls, a family with out of control little kids, or a group of old men tossing back a few and being rowdy. All are obnoxious and ruin the experience for others. If your kids can eat out and behave, you should not be punished. But that's just it - everyone thinks their VSS is not the one causing the trouble.
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Out of all the lies I have told, "just kidding" is my favorite !
I don't think restaurants need a blanket policy of "no kids". I think they need to sack up and approach noisy parties who are disrupting other diners, whether it be a bunch of sorority girls, a family with out of control little kids, or a group of old men tossing back a few and being rowdy. All are obnoxious and ruin the experience for others. If your kids can eat out and behave, you should not be punished. But that's just it - everyone thinks their VSS is not the one causing the trouble.
__________________
“You may shoot me with your words, you may cut me with your eyes, you may kill me with your hatefulness, but still, like air, I'll rise!” ― Maya Angelou
We don't see misbehaved children very much when we go out, but when we do it's usually at places like Olive Garden or Red Lobster-chain restaurants. We don't go to chain restaurants very often. Not that we have anything against them, there are just local places we like better and don't have a long wait to get a table.
Parents would be better off going early when they don't have to wait. Often times, children act up because they are tired or bored from having to sit and wait an hour for a table.
That's what I did. We would go about 4 for dinner. Or late lunch. Fewer people to disturb too.
__________________
A flock of flirting flamingos is pure, passionate, pink pandemonium-a frenetic flamingle-mangle-a discordant discotheque of delirious dancing, flamboyant feathers, and flamingo lingo.
I don't think restaurants need a blanket policy of "no kids". I think they need to sack up and approach noisy parties who are disrupting other diners, whether it be a bunch of sorority girls, a family with out of control little kids, or a group of old men tossing back a few and being rowdy. All are obnoxious and ruin the experience for others. If your kids can eat out and behave, you should not be punished. But that's just it - everyone thinks their VSS is not the one causing the trouble.
THIS. More often than not, it's other adults being disruptive when I am out.
I don't think restaurants need a blanket policy of "no kids". I think they need to sack up and approach noisy parties who are disrupting other diners, whether it be a bunch of sorority girls, a family with out of control little kids, or a group of old men tossing back a few and being rowdy. All are obnoxious and ruin the experience for others. If your kids can eat out and behave, you should not be punished. But that's just it - everyone thinks their VSS is not the one causing the trouble.
I don't think restaurants need a blanket policy of "no kids". I think they need to sack up and approach noisy parties who are disrupting other diners, whether it be a bunch of sorority girls, a family with out of control little kids, or a group of old men tossing back a few and being rowdy. All are obnoxious and ruin the experience for others. If your kids can eat out and behave, you should not be punished. But that's just it - everyone thinks their VSS is not the one causing the trouble.
I agree with this.
Yep. It was really dumb to post that. What you do is post a really nice sign in your lobby that says "For the comfort of all our patrons, please remove screaming children from the dining room."
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LawyerLady
I can explain it to you, but I can't understand it for you.
Have you ever had to aproach a parent about their disruptive child? I have. No matter how delicately you broach the situayion, it becomes huge ordeal.
The best thing would be to have a kid free night or hours or something like that.
I literally pulled a 2-3 year old from out of a huge window that they were kicking and throwing things from. I asked the parent to remove the child twice. When the child began throwing things and hitting people with the things I coaxed him out of the window and walked him and Togo boxes to his parents and asked them very quietly to leave.
It wasn't pretty. I was called all kinds of Things. Threatened and pushed.
We had to threaten to call the police.
__________________
A flock of flirting flamingos is pure, passionate, pink pandemonium-a frenetic flamingle-mangle-a discordant discotheque of delirious dancing, flamboyant feathers, and flamingo lingo.
Have you ever had to aproach a parent about their disruptive child? I have. No matter how delicately you broach the situayion, it becomes huge ordeal.
The best thing would be to have a kid free night or hours or something like that.
I literally pulled a 2-3 year old from out of a huge window that they were kicking and throwing things from. I asked the parent to remove the child twice. When the child began throwing things and hitting people with the things I coaxed him out of the window and walked him and Togo boxes to his parents and asked them very quietly to leave.
It wasn't pretty. I was called all kinds of Things. Threatened and pushed.
We had to threaten to call the police.
Yes. It's all in how you approach it. But if there is already a policy in place about removing screaming children, you would say, "could you please take him outside until he calms down? If you need to leave, the server will be happy to box your meal."
The one that really bugs me is parents that let kids run around the restaurant - that's dangerous. I told many a parent and child, "the servers are carrying very heavy trays of food and they often can't see the little ones, I don't want them to get hurt so please have them sit down." I received some dirty looks, but nobody ever yelled or made a scene, and the kid sat down.
People make such big deals out of things that don't have to be.
__________________
LawyerLady
I can explain it to you, but I can't understand it for you.
Have you ever had to aproach a parent about their disruptive child? I have. No matter how delicately you broach the situayion, it becomes huge ordeal.
The best thing would be to have a kid free night or hours or something like that.
I literally pulled a 2-3 year old from out of a huge window that they were kicking and throwing things from. I asked the parent to remove the child twice. When the child began throwing things and hitting people with the things I coaxed him out of the window and walked him and Togo boxes to his parents and asked them very quietly to leave.
It wasn't pretty. I was called all kinds of Things. Threatened and pushed.
We had to threaten to call the police.
Yes. It's all in how you approach it. But if there is already a policy in place about removing screaming children, you would say, "could you please take him outside until he calms down? If you need to leave, the server will be happy to box your meal."
The one that really bugs me is parents that let kids run around the restaurant - that's dangerous. I told many a parent and child, "the servers are carrying very heavy trays of food and they often can't see the little ones, I don't want them to get hurt so please have them sit down." I received some dirty looks, but nobody ever yelled or made a scene, and the kid sat down.
People make such big deals out of things that don't have to be.
If needed, you could comp the meal of the disruptive patrons. It would make you money in the long run, as the people enjoying themselves would likely stay longer and spend more. Also, once your establishment became known for being a nice, quiet place to enjoy a meal, more of the right type of clientele would come back and spend more money.
__________________
Out of all the lies I have told, "just kidding" is my favorite !
Okay, I realize we're not suppose to do this but does anyone remember aprilmichelle with the twins from the original MM board who got every single meal she ever ate out comped?
__________________
“You may shoot me with your words, you may cut me with your eyes, you may kill me with your hatefulness, but still, like air, I'll rise!” ― Maya Angelou
Yea, that would be nice but people would seriously take advantage. Parents get to go out, let their kids run wild while they enjoy some alone time and then get their meal comped. Score!
Stating upfront that they will not cater to screaming, or even non screaming kids is just great to me. We have a few places around here that is kitted out for Little Man to do his thing. When he is with us, that is where we go. When it's just Jus and myself, we go to restaurants that don't have a kiddies menu.
We don't see misbehaved children very much when we go out, but when we do it's usually at places like Olive Garden or Red Lobster-chain restaurants. We don't go to chain restaurants very often. Not that we have anything against them, there are just local places we like better and don't have a long wait to get a table.
Parents would be better off going early when they don't have to wait. Often times, children act up because they are tired or bored from having to sit and wait an hour for a table.
That's what I did. We would go about 4 for dinner. Or late lunch. Fewer people to disturb too.
Yep. Parents should be able to read their children and know when they are tired, cranky, etc., and avoid situations that would exacerbate this.
Sure, there are times when the situation cannot be avoided, but dining out is not one of them. If they need to eat out that badly, go to the drive-thru.
We don't see misbehaved children very much when we go out, but when we do it's usually at places like Olive Garden or Red Lobster-chain restaurants. We don't go to chain restaurants very often. Not that we have anything against them, there are just local places we like better and don't have a long wait to get a table.
Parents would be better off going early when they don't have to wait. Often times, children act up because they are tired or bored from having to sit and wait an hour for a table.
That's what I did. We would go about 4 for dinner. Or late lunch. Fewer people to disturb too.
Yep. Parents should be able to read their children and know when they are tired, cranky, etc., and avoid situations that would exacerbate this.
Sure, there are times when the situation cannot be avoided, but dining out is not one of them. If they need to eat out that badly, go to the drive-thru.
Yes. And, when my children were cranky, it was because they needed a nap or were just simply exhausted and over stimulated. No amount of coaxing or cajoling or handing them crayons will calm that down. You just go home. Sorry, but when you have kids you need to make adjustments to your plans based on what they need.
One time, we went out with our two sons and our younger son was a baby. Everything seemed fine. The waitress came over and brought us ice water and crayons. Then he began to pitch an Everlovin' Hissy fit and grabbed the crayons and threw them. We were like, "Ok, time to go". We scooped him up and left, lol.
Have you ever had to aproach a parent about their disruptive child? I have. No matter how delicately you broach the situayion, it becomes huge ordeal.
The best thing would be to have a kid free night or hours or something like that.
I literally pulled a 2-3 year old from out of a huge window that they were kicking and throwing things from. I asked the parent to remove the child twice. When the child began throwing things and hitting people with the things I coaxed him out of the window and walked him and Togo boxes to his parents and asked them very quietly to leave.
It wasn't pretty. I was called all kinds of Things. Threatened and pushed.
We had to threaten to call the police.
Yes. It's all in how you approach it. But if there is already a policy in place about removing screaming children, you would say, "could you please take him outside until he calms down? If you need to leave, the server will be happy to box your meal."
The one that really bugs me is parents that let kids run around the restaurant - that's dangerous. I told many a parent and child, "the servers are carrying very heavy trays of food and they often can't see the little ones, I don't want them to get hurt so please have them sit down." I received some dirty looks, but nobody ever yelled or made a scene, and the kid sat down.
People make such big deals out of things that don't have to be.
If needed, you could comp the meal of the disruptive patrons. It would make you money in the long run, as the people enjoying themselves would likely stay longer and spend more. Also, once your establishment became known for being a nice, quiet place to enjoy a meal, more of the right type of clientele would come back and spend more money.
I'm have found that it doesn't matter how politely you approach a parent, it doesn't end with pleasantries.
Most of the time, they just get pissy and do something to make trouble.
I'm really don't know why a restaurant that doesn't allow kids is a bad thing.
__________________
A flock of flirting flamingos is pure, passionate, pink pandemonium-a frenetic flamingle-mangle-a discordant discotheque of delirious dancing, flamboyant feathers, and flamingo lingo.
Nothing is to be gained by going to approach the parents. If junior is running around like a banshee, the parents don't care. The apple doesn't fall far from the tree. So, unless you want to get into some pissing contest, I have never seen that help.
Nothing is to be gained by going to approach the parents. If junior is running around like a banshee, the parents don't care. The apple doesn't fall far from the tree. So, unless you want to get into some pissing contest, I have never seen that help.
Yes. Better to leave it up to the manager to take care of it. Nobody likes to be told they're not parenting right.
__________________
“Until I discovered cooking, I was never really interested in anything.” ― Julia Child ―
Nothing is to be gained by going to approach the parents. If junior is running around like a banshee, the parents don't care. The apple doesn't fall far from the tree. So, unless you want to get into some pissing contest, I have never seen that help.
Yep. That's about it.
__________________
A flock of flirting flamingos is pure, passionate, pink pandemonium-a frenetic flamingle-mangle-a discordant discotheque of delirious dancing, flamboyant feathers, and flamingo lingo.
Nothing is to be gained by going to approach the parents. If junior is running around like a banshee, the parents don't care. The apple doesn't fall far from the tree. So, unless you want to get into some pissing contest, I have never seen that help.
Yes. Better to leave it up to the manager to take care of it. Nobody likes to be told they're not parenting right.
I WAS the manager.
__________________
A flock of flirting flamingos is pure, passionate, pink pandemonium-a frenetic flamingle-mangle-a discordant discotheque of delirious dancing, flamboyant feathers, and flamingo lingo.
Nothing is to be gained by going to approach the parents. If junior is running around like a banshee, the parents don't care. The apple doesn't fall far from the tree. So, unless you want to get into some pissing contest, I have never seen that help.
Yes. Better to leave it up to the manager to take care of it. Nobody likes to be told they're not parenting right.
I WAS the manager.
Well then that makes sense. I would think another patron saying something would really set some parents off.
__________________
“Until I discovered cooking, I was never really interested in anything.” ― Julia Child ―
The ones who care would take the steps to keep the kids from being disruptive. The ones that are causing a problem don't see the problem to begin with.
__________________
A flock of flirting flamingos is pure, passionate, pink pandemonium-a frenetic flamingle-mangle-a discordant discotheque of delirious dancing, flamboyant feathers, and flamingo lingo.
Have you ever had to aproach a parent about their disruptive child? I have. No matter how delicately you broach the situayion, it becomes huge ordeal.
The best thing would be to have a kid free night or hours or something like that.
I literally pulled a 2-3 year old from out of a huge window that they were kicking and throwing things from. I asked the parent to remove the child twice. When the child began throwing things and hitting people with the things I coaxed him out of the window and walked him and Togo boxes to his parents and asked them very quietly to leave.
It wasn't pretty. I was called all kinds of Things. Threatened and pushed.
We had to threaten to call the police.
Yes. It's all in how you approach it. But if there is already a policy in place about removing screaming children, you would say, "could you please take him outside until he calms down? If you need to leave, the server will be happy to box your meal."
The one that really bugs me is parents that let kids run around the restaurant - that's dangerous. I told many a parent and child, "the servers are carrying very heavy trays of food and they often can't see the little ones, I don't want them to get hurt so please have them sit down." I received some dirty looks, but nobody ever yelled or made a scene, and the kid sat down.
People make such big deals out of things that don't have to be.
If needed, you could comp the meal of the disruptive patrons. It would make you money in the long run, as the people enjoying themselves would likely stay longer and spend more. Also, once your establishment became known for being a nice, quiet place to enjoy a meal, more of the right type of clientele would come back and spend more money.
I'm have found that it doesn't matter how politely you approach a parent, it doesn't end with pleasantries.
Most of the time, they just get pissy and do something to make trouble.
I'm really don't know why a restaurant that doesn't allow kids is a bad thing.
Then there is no point in having a policy at all if you are not willing to enforce it.
__________________
LawyerLady
I can explain it to you, but I can't understand it for you.
Yes. And, I have seen far too many times where a manager will come and they keep doing it and the manager just walks away and does nothing anyway. If you are going to be a manager, then manage! If not, then dont' have a policy you won't enforce anyway.
The ones who care would take the steps to keep the kids from being disruptive. The ones that are causing a problem don't see the problem to begin with.
Yes, I've had to speak to a parent. It doesn't matter if the rules are clearly posted.
The ones who care would take the steps to keep the kids from being disruptive. The ones that are causing a problem don't see the problem to begin with.
Yes, I've had to speak to a parent. It doesn't matter if the rules are clearly posted.
flan
You can speak parent to parent if you wish, but it's a waste of time. They aren't going to be like 'oh how rude of me, I am soooo sorry". Maybe in your dream fantasy but IRL, no.
The ones who care would take the steps to keep the kids from being disruptive. The ones that are causing a problem don't see the problem to begin with.
Yes, I've had to speak to a parent. It doesn't matter if the rules are clearly posted.
flan
You can speak parent to parent if you wish, but it's a waste of time. They aren't going to be like 'oh how rude of me, I am soooo sorry". Maybe in your dream fantasy but IRL, no.
Oh, I know that, but it's my job, and other patrons have a right to a pleasant visit.
The ones who care would take the steps to keep the kids from being disruptive. The ones that are causing a problem don't see the problem to begin with.
Yes, I've had to speak to a parent. It doesn't matter if the rules are clearly posted.
flan
You can speak parent to parent if you wish, but it's a waste of time. They aren't going to be like 'oh how rude of me, I am soooo sorry". Maybe in your dream fantasy but IRL, no.
Oh, I know that, but it's my job, and other patrons have a right to a pleasant visit.
flan
If it is your job and you are the manager, then fine. But, my point is that patron to patron it usually just makes things worse.
Ok so, Jr is causing a scene. Mom and dad are blissfully ignoring Jr. Manager comes over and asks if everything is ok.
Mom and dad say everything is fine.
Manager leaves and comes back cause Jr is still beING disruptive. Asks if he can help. Mom and dad says no, Jr is just being Jr.
Manager offers to get boxes and help them get Jr ready to leave and mom and dad refuse. Saying Jr will be fine in a little bit.
Jr. is still crying and being loud. Manager says I'm going to have to ask you to.leave. Mom and dad are now offended because you are discriminating against them and their kid.
Mom and dad are now raising their voices. Manager is trying to defuse the situation, mom and dad are getting more pissed.
Finally you are telling them you will call the police if need be.
Meanwhile, three other tables are now recording the manager who is just trying to do their job for everyone's benefit and all that anyone can see on FB or the local news is someone hating on a kid.
If a parent 8s not parenting already, they don't see their problem and cause a real headache for everyone arouND them.
__________________
A flock of flirting flamingos is pure, passionate, pink pandemonium-a frenetic flamingle-mangle-a discordant discotheque of delirious dancing, flamboyant feathers, and flamingo lingo.
Yes. And, I have seen far too many times where a manager will come and they keep doing it and the manager just walks away and does nothing anyway. If you are going to be a manager, then manage! If not, then dont' have a policy you won't enforce anyway.
Well, managers have guidelines too. When I worked in fine dining, we could ask for a child to be seated but we couldn't ask that they be removed from the restaurant. And if a parent said no, or just kept letting their kid do whatever, we were not able to do anything. Stupid? Yes. Reality? Also yes.
Yes. And, I have seen far too many times where a manager will come and they keep doing it and the manager just walks away and does nothing anyway. If you are going to be a manager, then manage! If not, then dont' have a policy you won't enforce anyway.
Well, managers have guidelines too. When I worked in fine dining, we could ask for a child to be seated but we couldn't ask that they be removed from the restaurant. And if a parent said no, or just kept letting their kid do whatever, we were not able to do anything. Stupid? Yes. Reality? Also yes.
I know. There are managers who do really try. However, there are a lot of conflict avoidant type managers who just pretend not to see.
When I was a server, I would talk directly to the child. It usually worked.
"Woah, kiddo, didn't see you there. I almost dropped this tray on you. You need to sit down, I don't want you to get hurt." And it's loud enough for the parents to hear, and they usually make the kid sit down.
"Hey there, why the screaming? Are you hurt? Do you need more milk? What can I do to help? We don't scream at the dinner table, ok." The kids are normally throwing a fit because they feel ignored. Pay attention to them, and they calm down.
__________________
LawyerLady
I can explain it to you, but I can't understand it for you.
When my husband and I were in Hi. we were at a very nice restaurant in the hotel we were staying. A family with a baby who looked like they just got off the plane were seated close by. The manager had the waiters get their drinks fast and their orders ( my guess he was wanting to prevent a meltdown by tired kiddies) The baby started to melt down and the parents ignored it. The manager approached them said something then the mother got up and took the baby out. She never came back and her order was boxed up.
I know they were on vacation but the first day after a long flight you don't take a baby to a nice restaurant. He would have been happier getting a bath and have room service.
DH and I have been taking DS to restaurants since he was 3 days old. When he acts up, he is removed. I would be mortified if the manager had to come over to ask us to quiet him down. Thankfully, he's usually good. He has his moments and is quickly removed from the situation so he can regroup.
One thing I hate is other people staring at us when DS is having a moment. One of us is in the process of grabbing him and removing him. It is impossible to snap our fingers and instantaneously disappear. Kindly keep your (general) stares to yourself!