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ed11563


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I’m a Telemarketer; Here’s How To Get Rid of Me
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I’m a Telemarketer; Here’s How To Get Rid of Me.

You can't just screen my calls using caller ID. How can you make me go away for good?

By Erica Elson from Lifehacker.com
Also in Reader's Digest Magazine August 2014
06-telemarketer-successful-telemarketer-sl.jpg
iStock/Thinkstock

Even successful telemarketers have an estimated 96 percent chance of being turned down, says one company.

With odds so low, out of sheer desperation, we will be relentless in trying to keep you on the phone. You can't just screen my calls using caller ID. If you don't pick up, I mark your lead (our lingo for file) as "no answer," and the system programs another call for a few days later. If my company does not have a large lead pool, you may get called as soon as 12 hours later. If you're dealing with this kind of aggressive campaign, it's actually better to answer than to let the phone keep ringing.

When you answer, I'll try to sell the product to you using the Three Noes rule: Don't let the customer go until she has said no three times during the phone call. After the first two noes, the client becomes more likely to spend money. If you don't purchase the item, I will log everything you've said and suggest calling you back another time. These are logged as "callbacks"—tiny gold nuggets for telemarketers to follow up on. And thus, the cycle continues. Now that you know how I work, here's how to make me go away for good.

01-telemarketer-dont-hang-up-sl.jpg
iStock/Thinkstock

Don't Immediately Hang Up

If you do, I’ll mark your lead as “no answer”—the same status as if you had never picked up in the first place. Then I will call you back until I have a conversation with you. And if you hang up mid-conversation without an explanation, I will most likely call you back and claim that you got disconnected.

02-telemarketer-dont-engage-me-sl.jpg
Wavebreak Media/Thinkstock

Don't Engage Me In Any Way

Interaction gives me the false hope that you may just need some convincing to buy my product. Do not ask any questions. Do not try to explain why you are not interested in the product. Do not show empathy, compassion, or any other human characteristic.

03-telemarketer-stay-cool-sl.jpg
Digital Vision/Thinkstock

Stay Cool—Anger Won’t Help You

Remember, the computer chose your lead—I didn’t. If you scream at me because you’ve gotten called before, it’s likely I’ll just put you back into the lead pool to torture you. If you think I’m being rude, you can ask to speak to a manager. Despite what I might say, every business has a supervisor in the call room.

04-telemarketer-say-the-magic-words-sl.jpg
iStock/Thinkstock

Say the Magic Words

The most efficient way to get me to stop calling you requires that you say one sentence: “Please put me on your do-not-call list.” If I ask why, be polite—but firm—and repeat, “I want you to put me on your do-not-call list.”

05-telemarketer-seal-my-fate-sl.jpg
Travis Rathbone for Reader's Digest

Seal My Fate

Sign up on the National Do Not Call Registry (donotcall.gov), which makes it illegal for companies to contact you more than once.

© 2015 The Reader's Digest Association, Inc.

 



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just Czech


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We are on the Do Not Call Registry and still get calls.

I let them talk, then I firmly say no and hang up.

DH lay's the phone down and walks away. BWAHAHAHA

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lilyofcourse


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The first thing I say is don't call back or I will consider it harrassment.

Unless I want to play with them.

Another thing is to tell them you are recording the call. They usually hang up immediately.

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Lindley


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My caller id shows up on my tv so I just don't bother even getting up. My phone will only ring four times before the answering machine picks up so it doesn't bother me.

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Momala


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If a telemarketer does get through, I immediately reply: "Are you aware that you just violated the Federal Do Not Call Law? Since I record all my calls, if your company should call me again, for whatever reason, they face a $10,000 fine per call." And I hang up.

I used to "play" with the automated calls. Whenever I got one, I would put the phone down next to the TV with a talk show on, and go on about my business. 30 - 45 minutes later, I'd check, and they'd still be conncted!

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lilyofcourse


My spirit animal is a pink flamingo.

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I hate the automated calls. Those should be illegal.

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A flock of flirting flamingos is pure, passionate, pink pandemonium-a frenetic flamingle-mangle-a discordant discotheque of delirious dancing, flamboyant feathers, and flamingo lingo.

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WYSIWYG


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The best thing to do is to give the phone to a toddler, if you have one. They speak the same language.

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My son will pick up the phone and start talking in Spanish. He just keeps going. They hang up on him. This is probably wrong but he had one group that kept calling over and over and over. He tried everything. Finally they called and he answered the phone, "(911 What is your emergency?) That ended the calls.

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lilyofcourse


My spirit animal is a pink flamingo.

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My mom will talk forever to them. Saying no over and over. I don't have the patience for it.

Dad doesn't either.

Ha, some animal group called wanting money to "care for abandoned animals" and "could we help"?

Dad said sure, I'll send you a box of bullets.

They hung up. Never called back.



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A flock of flirting flamingos is pure, passionate, pink pandemonium-a frenetic flamingle-mangle-a discordant discotheque of delirious dancing, flamboyant feathers, and flamingo lingo.

Charley Harper
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