TOTALLY GEEKED!

Lady Gaga Snerd · Guru

I am tired of Crap that Doesnt' work!!

TrudyML · Guru

Ugh, I found a nephew handed him my phone and poof! All set. Try that? Kids are good at phones.

NAOW · Vette's SS

That doesn't seem like good business practice. Why don't they send you a new phone and IF they don't get the old one back, THEN charge you for it. That would make more sense than double charging their customers for their mistake.

Lexxy · My dog name is Sasha, too!

Yeah Gaga you have kids. Let them work on it.

lilyofcourse · My spirit animal is a pink flamingo.

I have that phone.

It was wonky at first but after I figured it out its great.

You should have a stack of instructions. They are easy to follow.

Sometimes, I have to turn on the data to get pictures and attachments to sent and receive. Depends on the size.

Group messages is the same.

Do you have a rent a center or other tech store around? They generally have people who know how they work.

Or get a kid to do it.

lilyofcourse · My spirit animal is a pink flamingo.

Oh and the updates help.

ed11563 · Guru

NAOW wrote:
That doesn't seem like good business practice. Why don't they send you a new phone and IF they don't get the old one back, THEN charge you for it. That would make more sense than double charging their customers for their mistake.

My experience with Verizon in the past has been that they are probably one of the most customer unfriendly, fee-crazy companies I've had the displeasure to deal with.

I've been very happy with Tracfone for a lot of years.

lilyofcourse · My spirit animal is a pink flamingo.

Strange.

We have been with Verizon since before it was Verizon.

Always friendly, fast and competent.

Of course there are 3 stores here.

If one is crawling, another isnt.

Nobody Just Nobody · Rib-it! Rrrib-it!

We have T-Mobile. Here's what I have to say about them. No one speaks English. NO ONE. We finally got to the point that we got a number for an office with a real American person. I seriously think every single tech person is in India. No lie. Once we got past that we have had no problems. DS is always breaking his phone. They will always send a new one with a postage paid envelope. He has to return the old one within 48 hours of receiving the new one or he gets charged. We've never had issues.

flan327 · Itty bitty's Grammy

I let DH choose the carriers...that way, if we have problems, it's on him. We left AT & T last fall, after TERRIBLE service.

I forget who we have now...but I'm not too impressed with my smart phone. It tells me when I have a new message, or missed phone call, but NOT a voicemail. I have had some trouble explaining myself to friends on that one!!

flan

Nobody Just Nobody · Rib-it! Rrrib-it!

flan, do what SS's mom does. When she doesn't want to deal with someone or something she just "doesn't get the message".

Lady Gaga Snerd · Guru

Lexxy wrote:
Yeah Gaga you have kids. Let them work on it.

I did. They couldn't get it to work. I went thru 2 hours on the phone with Verizon. A lot of my friends have Iphones. And, apparently iphones don't much care for Androids. But, we do a lot of group texting about booster club meetings and community events, etc. So, I need that feature to work. But, I think they should have immediately mailed me a new phone. Yes, if they don't receive the other one within 2 weeks, THEN charge me. But, Verizon can do what they please.

Lady Gaga Snerd · Guru

lilyofcourse wrote:
Strange.

We have been with Verizon since before it was Verizon.

Always friendly, fast and competent.

Of course there are 3 stores here.

If one is crawling, another isnt.

The stores we have are the "Premium retailer" stores. Which means they are just there to sell. THe only "official Verizon store is like 50 miles away. I did stop at the Premium retailer Verizon and they told me I had to call from where I ordered which was Verizon.com. Look and you will see "premium" on many of the Verizon stores. I am just going to wait until I get a refund. Then, I will decide to either try again with the Samsung Galaxy Note 5 or maybe I will just get an IPhone 6 plus. I have never had an iPhone.

TrudyML · Guru

I have an iPhone. Easy to work. Now that my nephew showed me!

Lexxy · My dog name is Sasha, too!

I have a Droid that is much smarter than I am. One day it was just dead for no reason. I told my brother I thought I needed a new phone. He looked at it, pushed the button on the back & turned it back on. Apparently there was an update & it shut itself off. I didn't know they did that. It had never happened before.

Lady Gaga Snerd · Guru

It was looked at. By my kids and tech support. IT wasn't an issue of me not knowing how to use it. I previously had a Note 2 so I know how to use a smart phone. There is something wrong with the internal software.

Lexxy · My dog name is Sasha, too!

But, Verizon can do what they please.
_________________________________________

I personally hate Verizon. One of the reasons is exactly this & the rep said as much to me. I said I was going to switch my provider if they didn't get my modem working & they told me that was fine with them because they own the lines & make money either way.

Lady Gaga Snerd · Guru

I am not a techno dummy. I know how to use technology. The phone just doesn't work. Now, I am calling to make sure I don't get billed for the device and to make sure the service is cancelled. I told the rep what happened and she said that they should not have tried to rebill me for another phone.

TrudyML · Guru

Ugh! And the call run around. Annoying!

Lady Gaga Snerd · Guru

Ok, those bastards suck a bedonkey Donk! I called to cancel my phone. Then, I wanted to change my GB data plan from 15 GB to 6 GB because I won't need so much data. Now ,the rep says I can't do that until the NEXT billing cycle because I canceled the phone first? WHat the hell does that have to do with anything? I change my date plan all the time and it is usually prorated from the day you change it.

TrudyML · Guru

They all svck!

Lawyerlady · On the bright side...... Christmas is coming! (Mod)

Does suck get starred out or something?

Lawyerlady · On the bright side...... Christmas is coming! (Mod)

Nope.

TrudyML · Guru

I always use a V in texts. Force of habit! LOL

Lady Gaga Snerd · Guru

I am still on the F*c&ing phone!!

Lady Gaga Snerd · Guru

I have called back 3x. And, you have to keep calling them to get someone else to get done what you want! My month doesn't end till the 26th. I change my data plan all the time and any other time it is effective the day or the next day I change it. Now, they want to give me schit about it.

Lawyerlady · On the bright side...... Christmas is coming! (Mod)

TrudyML wrote:
I always use a V in texts. Force of habit! LOL

You are not the only one that does it, so I just wondered.

Lady Gaga Snerd · Guru

Maybe I will just get a crap phone. What the heck.

Lady Gaga Snerd · Guru

After my 4th phone call, now they WILL change my plan TOMORROW to 6gb instead of 15gb. The bastards.

Lexxy · My dog name is Sasha, too!

Lady Gaga Snerd wrote:
After my 4th phone call, now they WILL change my plan TOMORROW to 6gb instead of 15gb. The bastards.

Sad that you have to get your bytch on to get what you want but glad it worked out. Well sort of worked out there is still the phone.

NAOW · Vette's SS

They should backdate it to when your billing date started.

I know what to do_sometimes · Frozen Sucks!

I have 4 Verizon Wireless stores within 5 miles of me, closest one is 1 mile. But I still feel your aggravation. You need to move in with us Country geeks who are closer to civilization.

Lady Gaga Snerd · Guru

Lexxy wrote:
Lady Gaga Snerd wrote:
After my 4th phone call, now they WILL change my plan TOMORROW to 6gb instead of 15gb. The bastards.
Sad that you have to get your bytch on to get what you want but glad it worked out. Well sort of worked out there is still the phone.

OH, well, I can put that on with no problem! biggrin

Lady Gaga Snerd · Guru

I know what to do_sometimes wrote:
I have 4 Verizon Wireless stores within 5 miles of me, closest one is 1 mile. But I still feel your aggravation. You need to move in with us Country geeks who are closer to civilization.

Most of the Verizon stores are "premium retailers". Look closely at the sign or how they advertise their Verizon. There are 4 Verizon stores within 20 miles of me and one in our town. But, since they are "premium" they can't help you with the types of issues I was having. I would have had to go to an official Verizon store or whatever they call it. They make it confusing to customers, that's for sure.