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totallygeeked -> totallygeeked general -> Woman who won $8.5m jackpot at casino is denied her winnings because managers claim the slot machine 'malfunctioned'
Post Info TOPIC: Woman who won $8.5m jackpot at casino is denied her winnings because managers claim the slot machine 'malfunctioned'
Lady Gaga Snerd


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Woman who won $8.5m jackpot at casino is denied her winnings because managers claim the slot machine 'malfunctioned'
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For five minutes, she was a multi-millionaire!

Veronica Castillo, from Portland, Oregon thought she had struck it lucky after hitting an $8 million jackpot.

The loan officer was playing alongside her mother on the slots at Lucky Eagle Casino in Rochester, Washington last weekend, when she put $100 in the machine and spun the digital wheels.

The machine declared her to be a winner but all she ended up getting was a measly $80 after staff at the casino say the winning payout was in fact an error.

'I was very excited and happy,' she told KOIN, 'Then, I couldn't believe it.'

The casino staff came over and told her the machine had made an error and malfunctioned.

'They shut off the machine, took it away, printed out a ticket and gave me $80.'

The casino machines have a sticker that says a malfunction of the machine voids all pays and plays.

'To me, it's cheating, may even be fraudulent,' Ms. Castillo said
'My first thought was, how many people has this happened to? They think they've won, then go away empty-handed.'

Casino CEO John Setterstrom, who has been with the casino since it opened in 1995 said such an occurrence has never happened before and he will be looking for answers as to how such a mistake was able to occur.

The Casino has put out a complicated and convoluted statement as to what happened:

Rocket Gaming Systems, the machine manufacturer, is in the process of conducting a forensic investigation to determine the cause of the display malfunction that occurred on the machine Ms. Castillo was playing.


'Rocket has not yet been able to determine how the error occurred although it is absolutely clear that the gaming machine played by Ms. Castillo experienced a display malfunction: This machine offers a maximum jackpot of $20,000 if a maximum bet is placed on all lines. The maximum jackpot that Ms. Castillo could have won based on the number of lines and credits she was betting is $6,000'

'We deeply regret that Ms. Castillo temporarily experienced an incorrect credit display while the machine began its process of metering down after the display malfunction, and have offered her a weekend stay in one of our suites as our guest, as well as dining at the property and free play included,' said Jospeh Dupuis from the Casino.

Ms. Castillo, meanwhile, is looking to get an attorney. On her Facebook page she wrote: 'What I expect at the very least, is to create awareness about how the casinos work, when the players get the big winnings!'


Read more: http://www.dailymail.co.uk/news/article-3308606/Woman-won-8-million-jackpot-casino-denied-winnings-staff-claim-slot-machine-malfunctioned-display-wrong.html#ixzz3quaWFkRP
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Mellow Momma


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RE: Woman who won $8.5m jackpot at casino is denied her winnings because managers claim the slot machine 'malfunctioned'
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I think they owe her the max payout that machine can make with the bet she placed - which is $6000. If it said she was a winner then she should win, but she should not expect to win more than the bet she placed would have netted her. It's like playing the lottery when the jackpot is $10M and expecting them to pay you $100M. The max she could have won seems to be he right thing to do. Those other things they offered her, free rooms and meals, that doesn't compensate her in cash.

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Fort Worth Mom


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Mellow Momma wrote:

I think they owe her the max payout that machine can make with the bet she placed - which is $6000. If it said she was a winner then she should win, but she should not expect to win more than the bet she placed would have netted her. It's like playing the lottery when the jackpot is $10M and expecting them to pay you $100M. The max she could have won seems to be he right thing to do. Those other things they offered her, free rooms and meals, that doesn't compensate her in cash.

That seems reasonable to me, MM. 



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karl271


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Yes, it does sound reasonable and I am amazed the casino manager/owner/whoever did not come up with this idea and save a ton of unfavorable advertising and the (probable) loss of a lot of gamblers...

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Mellow Momma


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And it's fairly inexpensive. Much cheaper than the lawsuit they are going to face.

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Agree totally MM.

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I think they should give her $20K, given the machine was broken and the max payout on the machine is $20K

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Lady Gaga Snerd


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I think she should get 8.5 M.

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Mellow Momma


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I know what to do_sometimes wrote:

I think they should give her $20K, given the machine was broken and the max payout on the machine is $20K

 The bet she placed wouldn't have allowed her to win that jackpot - but it's very generous and again better than the option the casino took! 



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Lady Gaga Snerd wrote:

I think she should get 8.5 M.

 I think I should get 8.5M!smile



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huskerbb


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Mellow Momma wrote:

And it's fairly inexpensive. Much cheaper than the lawsuit they are going to face.

She will lose any lawsuit.

This happens, and there is no legal recourse for the player. 

 

She would never collect 8 million because the max pay-out would be 20k even if she were playing the max bets.  It's an obvious malfunction.

 

Now, I do think giving her the 6 grand would be a nice gesture.   



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Lady Gaga Snerd


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Well then if a max payout was listed she should get that.

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WYSIWYG


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Maximum payout for that machine is $20,000. Plain language signage on the machine says "Malfunction voids pays". She gets a $8.5 Million dollar "jackpot" is obvious proof of a malfunction.

She's nit a winner.

I agree with husker, she will lose any lawsuit she brings against the casino - if she can find a lawyer stupid, desperate, or crooked enough (to take the case knowing it can't be won, and taking it just for the fees) enough to take the case.

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Well then if a max payout was listed she should get that.
- Lady Gaga Snerd

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To be deserving of the maximum payout, she would need to have gotten the qualifying symbols on a payline. That didn't happen.

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huskerbb


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Look at it this way.

Let's say you go into a car dealership on a Saturday. There's only one person working and they are new and don't really know what they are doing.

You look at a 2 year old 4x4 pickup. They look in the computer and either look at the wrong vehicle, or for some reason the wrong price is listed--and you get the vehicle for $15,000 instead of the $25,000 it should be priced at.

Do they have to honor that price even if their employee signs the contract?

The answer is no. Not if it is a clear mistake.

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WYSIWYG


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If the dealership's employee was empowered (at the time, before he got fired for making such a huge mistake) to make the deal, I disagree with you, huskerbb.

The difference between your car sale example, and what happened in this woman's case is: human interaction in the transaction.

A machine clearly labeled with "Malfunction voids pays" cannot be held responsible for a malfunction causing a pay error. A guy saying "I can sell you this 4x4 for $15,000" and then executing the paperwork contains no such disclaimer.



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huskerbb


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If it's truly a mistake--they do not have to honor it.

If you go in to a furniture store and someone put a $300 price tag on a $3,000 sofa--they don't have to honor that.

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huskerbb wrote:

If it's truly a mistake--they do not have to honor it.

If you go in to a furniture store and someone put a $300 price tag on a $3,000 sofa--they don't have to honor that.

 Actually, in many states, they do.



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ed11563


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huskerbb wrote:

Look at it this way.

Let's say you go into a car dealership on a Saturday. There's only one person working and they are new and don't really know what they are doing.

You look at a 2 year old 4x4 pickup. They look in the computer and either look at the wrong vehicle, or for some reason the wrong price is listed--and you get the vehicle for $15,000 instead of the $25,000 it should be priced at.

Do they have to honor that price even if their employee signs the contract?

The answer is no. Not if it is a clear mistake.

The court would ask whether that employee, who was left on his or her own, was authorized to sign the sales contract, or if the buyer had reason to believe s/he was, and relied on that in signing and paying for the car.

If the employee was authorized to sign for the company, a deal is a deal.

 



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ed11563


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Lawyerlady wrote:
huskerbb wrote:

If it's truly a mistake--they do not have to honor it.

If you go in to a furniture store and someone put a $300 price tag on a $3,000 sofa--they don't have to honor that.

 Actually, in many states, they do.

Yep.

 



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WYSIWYG


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If you go in to a furniture store and someone put a $300 price tag on a $3,000 sofa--they don't have to honor that.
- huskerbb

Actually, in many states, they do.
- Lawyerlady

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Very true.

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huskerbb


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Lawyerlady wrote:
huskerbb wrote:

If it's truly a mistake--they do not have to honor it.

If you go in to a furniture store and someone put a $300 price tag on a $3,000 sofa--they don't have to honor that.

 Actually, in many states, they do.

 No state I've ever heard of.  



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Well if you haven't heard of it it must not be true...lol

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Lawyerlady


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Michigan is one.

And it is illegal to advertise something with one price and sell it for another in almost all states.

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ed11563


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Lawyerlady wrote:

Michigan is one.

And it is illegal to advertise something with one price and sell it for another in almost all states.

It's called "bait and switch". 



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