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Post Info TOPIC: Wow. United Airlines reaches a new low in passenger mistreatment.


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Wow. United Airlines reaches a new low in passenger mistreatment.
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Well, it's usually the fastest way to get somewhere. It really is just a flying Bus. People wont' the lowest possible prices so I guess with that comes the discount mentality. Perhaps some airline could offer more in terms of customer service, set themselves apart and make a profit.

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Ohfour wrote:
Lady Gaga Snerd wrote:
lilyofcourse wrote:

Just one more reason I don't fly.


 So , you dont' things in life because there are rare times things go wrong?


I have rarely been on a flight where SOMETHING didn't go wrong. Delays, overbooking, having to sit on a tarmac.  I would say 90% of my flights have not gone off as planned...


 I'm sorry. We rarely have problems...but that's probably because we aren't "frequent fliers."

flan



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Ohfour wrote:
Lady Gaga Snerd wrote:
lilyofcourse wrote:

Just one more reason I don't fly.


 So , you dont' things in life because there are rare times things go wrong?


I have rarely been on a flight where SOMETHING didn't go wrong. Delays, overbooking, having to sit on a tarmac.  I would say 90% of my flights have not gone off as planned...


 I don't fly because I know I do not have the patience for it.

LOL I'd probably be the one to lose it on some stupid sap and get arrested.

I don't deal well with stupidity.

 



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Lady Gaga Snerd wrote:

Well, it's usually the fastest way to get somewhere. It really is just a flying Bus. People wont' the lowest possible prices so I guess with that comes the discount mentality. Perhaps some airline could offer more in terms of customer service, set themselves apart and make a profit.


 I don't know, it shouldn't matter if you spent 10 bucks or own a jet, I think a person should be treated with respect.



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Lady Gaga Snerd wrote:

Well, it's usually the fastest way to get somewhere. It really is just a flying Bus. People wont' the lowest possible prices so I guess with that comes the discount mentality. Perhaps some airline could offer more in terms of customer service, set themselves apart and make a profit.


Southwest is GREAT at that.  Their fares are the lowest and their customer service is BEYOND. I've NEVER has a problem with them.  They are proof that you CAN have cheap fares AND above par customer service. 

When possible, I use Southwest exclusively...



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OK. Well, that's good to know. So, yes, choose the best airline that you have the best experience with , for sure. Vote with your dollars.

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There is no way I would give up any of our trips to Kauai.

I can't sleep on planes, so I make sure I have a good book.

flan

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Ohfour wrote:
Lady Gaga Snerd wrote:

Well, it's usually the fastest way to get somewhere. It really is just a flying Bus. People wont' the lowest possible prices so I guess with that comes the discount mentality. Perhaps some airline could offer more in terms of customer service, set themselves apart and make a profit.


Southwest is GREAT at that.  Their fares are the lowest and their customer service is BEYOND. I've NEVER has a problem with them.  They are proof that you CAN have cheap fares AND above par customer service. 

When possible, I use Southwest exclusively...


 I flew Southwest for the first time in January.  Simple, easy - allowed a checked bag for free.  And when we got re-directed to Nashville and stuck on the plane for 6 hours b/c of weather issues in Atlanta, the crew was nice, polite and funny and everyone stayed calm and understanding. 



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The worst experience I ever had flying was on Continental. And they were bought and merged with.....United.

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DH books all our flights. I can't even tell you which airline we used...and it was only last month!

flan

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So isn't anyone else waiting to pounce on the low ticket prices United will most likely offer? I may fly them to Nashville, already today their prices are lower than ever SW.

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I know what to do_sometimes wrote:

So isn't anyone else waiting to pounce on the low ticket prices United will most likely offer? I may fly them to Nashville, already today their prices are lower than ever SW.


 Oh, I would soooo do it. They are going to be on their Ps and Qs for a ling time...



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Ohfour wrote:
Lady Gaga Snerd wrote:

Well, it's usually the fastest way to get somewhere. It really is just a flying Bus. People wont' the lowest possible prices so I guess with that comes the discount mentality. Perhaps some airline could offer more in terms of customer service, set themselves apart and make a profit.


Southwest is GREAT at that.  Their fares are the lowest and their customer service is BEYOND. I've NEVER has a problem with them.  They are proof that you CAN have cheap fares AND above par customer service. 

When possible, I use Southwest exclusively...


  We fly southwest a lot. 



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I've flown united overseas to Italy, India, Hawaii and Asia and never had a problem with them.

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Ohfour wrote:
I know what to do_sometimes wrote:

So isn't anyone else waiting to pounce on the low ticket prices United will most likely offer? I may fly them to Nashville, already today their prices are lower than ever SW.


 Oh, I would soooo do it. They are going to be on their Ps and Qs for a ling time...


 Well, ling and lang anyway.biggrin



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Hahaha!

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Yankee dog!!!!!!

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Frozen Sucks!

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Ohfour wrote:

Yankee dog!!!!!!


   I am so packing my Pat's superbowl win sweatshirt.



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I will burn those effers...lol!

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It's been years since I've flown anywhere. I think at this point I'd rather just drive if possible and leave flying to "no other reasonable option" destinations, like trips overseas or something of that nature.

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Lady Gaga Snerd wrote:

Well, it's usually the fastest way to get somewhere. It really is just a flying Bus. People wont' the lowest possible prices so I guess with that comes the discount mentality. Perhaps some airline could offer more in terms of customer service, set themselves apart and make a profit.


 Sounds like a plan but unfortunately it doesn't work.   This has been tried a couple of times over the past ten or fifteen years and there just were not enough passengers to make it a practical thing...



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Yes, that is my point. That is why they do it. Because they have slim profit margins and it isn't really practical to do so.

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So the lawyer just set the stage, any lawyer defending United and trying to push blame on DAO will hit a brick wall. Lawyer says DAO has a sever concussion and doesn't remember everything.

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Overbooking should be illegal. And the simple solution to avoid having to raise fares is to go to non-refundable tickets. If you book it, it's yours, whether you actually use it or not.

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Last time I flew (back in 2000), I was very early for my flight
(on my way to the International Chili Cook-off in Laughlin,
Nevada, near Reno). Early morning flight, gave a pleasant
"good morning!" to the Gate Clerk. She commented on how
cheery I sounded, and I told her my reason for flying. I then
sat quietly doing some crocheting, as other passengers gave
her grief for some dumb reason or other. Just before we started
boarding, the Clerk came up to me and asked to see my boarding
pass. Upon examining it, she exchanged it for one she had in her
hand - it was for First Class! Seems I made her morning when
others were giving her a hard time!

By the way - it was United. 

 

 



-- Edited by Momala on Friday 14th of April 2017 01:38:15 AM

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Yes, this happens more than some people might think. Treat a person decently and they will do the same to you - especially in the service field (which check-in is) where the people get a lot more grief than thanks or a smile....

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WYSIWYG wrote:

Overbooking should be illegal. And the simple solution to avoid having to raise fares is to go to non-refundable tickets. If you book it, it's yours, whether you actually use it or not.


 I am not a fan of making everything we don't like Illegal.  There are millions of flights and this system works well.  This is an abberrancy.  And, airlines are free to set up their practices and advertise that they don't overbook.  If the public wants that, then they will do it.  But, in reality, people want the cheapest possible ticket prices.



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And, there are first class premium seats you can buy too. I dont' think they get bumped.

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I am not a fan of making everything we don't like Illegal. There are millions of flights and this system works well. This is an abberrancy. And, airlines are free to set up their practices and advertise that they don't overbook. If the public wants that, then they will do it. But, in reality, people want the cheapest possible ticket prices.
- Lady Gaga Snerd

___________________________________

I'm not a fan of it (making things we don't like illegal) either. However, it's a consumer protection issue, even if it's a rare one. Maybe it doesn't happen too often on planes, but I've been to hotels that were overbooked, and there were cases where I was lucky to eventually find a room somewhere.

It's not a problem until you personally experience the issues it causes. I don't wish this kind of issue (overbooking and getting bumped, from whatever you booked) on anyone.

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Lady Gaga Snerd wrote:

And, there are first class premium seats you can buy too. I dont' think they get bumped.


 Actually, a few weeks ago, United took a first class passenger off the plane, threatening him with handcuffs when someone "more important" showed up.

 

http://www.latimes.com/business/lazarus/la-fi-lazarus-united-low-priority-passenger-20170412-story.html

 



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Why don't they bump someone before boarding? They know how many have checked in before they board.

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Lady Gaga Snerd wrote:

Why don't they bump someone before boarding? They know how many have checked in before they board.


 In each instance such as this, "more important" passengers have shown up at the last minute for some reason.



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Delta has come out and said they are upping the max a gate agent can offer to 2K and ticket agents can offer 9.5K.

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Owl drink to that!

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I'm very scared to fly but I do it anyway all the time. We usually fly Alaska because they seem to be the cheapest tickets, although I work on Southwest planes every day. I don't think I've ever flown united that I can think of, but my work just signed a contract with them and we're going to start maintenence on their airplanes.

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Vette wrote:

I'm very scared to fly but I do it anyway all the time. We usually fly Alaska because they seem to be the cheapest tickets, although I work on Southwest planes every day. I don't think I've ever flown united that I can think of, but my work just signed a contract with them and we're going to start maintenence on their airplanes.


 Well that locks it in for me!  I am not flying on a plane that Vette may have worked on. biggrin



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Playing Devils advocate, sometimes schedules don't go as planned. So United had to bump 4 passengers so that a FLIGHT CREW could get to their destination in time to fly a scheduled flight (meaning that if they did not get there the flight could not fly and potentially 150-200 people could not get on their scheduled flight) So United chose to inconvenience 4 people instead of an entire planefull. They compensated those people, put them in hotel rooms, gave them meal vouchers and the next available flight. But obe passenger who was randomely selected would not get off the plane.

What was United supposed to do? Let him get his way and randomely select someone else? At the end of the day you have to obey the police and if the doc had done that he would not be injured. The other 3 deplaned passengers were not injured.

I agree this should not have happened but mistakes occur. Managing that many schedules will have some errors. When they do United has to just manage as best they can which in this case meant inconveniencing 4 people to avoid inconveniencing 150-200 people.




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backpacker365 wrote:

Playing Devils advocate, sometimes schedules don't go as planned. So United had to bump 4 passengers so that a FLIGHT CREW could get to their destination in time to fly a scheduled flight (meaning that if they did not get there the flight could not fly and potentially 150-200 people could not get on their scheduled flight) So United chose to inconvenience 4 people instead of an entire planefull. They compensated those people, put them in hotel rooms, gave them meal vouchers and the next available flight. But obe passenger who was randomely selected would not get off the plane.

What was United supposed to do? Let him get his way and randomely select someone else? At the end of the day you have to obey the police and if the doc had done that he would not be injured. The other 3 deplaned passengers were not injured.

I agree this should not have happened but mistakes occur. Managing that many schedules will have some errors. When they do United has to just manage as best they can which in this case meant inconveniencing 4 people to avoid inconveniencing 150-200 people.



 While this is all true, United did not do enough to get volunteers.  Had they sweetened the pot with the maximum cash payout, they may have gotten volunteers.  



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backpacker365 wrote:

Playing Devils advocate, sometimes schedules don't go as planned. So United had to bump 4 passengers so that a FLIGHT CREW could get to their destination in time to fly a scheduled flight (meaning that if they did not get there the flight could not fly and potentially 150-200 people could not get on their scheduled flight) So United chose to inconvenience 4 people instead of an entire planefull. They compensated those people, put them in hotel rooms, gave them meal vouchers and the next available flight. But obe passenger who was randomely selected would not get off the plane.

What was United supposed to do? Let him get his way and randomely select someone else? At the end of the day you have to obey the police and if the doc had done that he would not be injured. The other 3 deplaned passengers were not injured.

I agree this should not have happened but mistakes occur. Managing that many schedules will have some errors. When they do United has to just manage as best they can which in this case meant inconveniencing 4 people to avoid inconveniencing 150-200 people.



 I do agree.  Ultimately, the airline has the right to involuntarily bump someone of their choosing.  That's all in the tiny print.  So, yes, if someone is going to just say No, then is it fair to just select someone else?  Obviously, they can offer compensation, but if there are people determined to get to their destination, then there is a point where they have to involuntarily remove someone.  I think they could have used more peer pressure.  Just acted with more patience.  Like hey, the flight will be delayed until YOU leave the cabin.  If they would have sat there for some time, the other passengers would start to murmur and most likely he would have gotten off.  Or if not, using a bit more force would seem reasonable.  However, it seems like they could have removed him without breaking his face.



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I have not watched the video except a tiny portion where the doc is being totally melodramatic "don't kill me!" is I think what he is saying. At that point I turned off the video in disgust thinking "yeah tjis guy is gonna sue" So I wonder if when being removed he did not flail around and make sure to get hurt to help his case - no surprise he has now filed suit.


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backpacker365 wrote:

I have not watched the video except a tiny portion where the doc is being totally melodramatic "don't kill me!" is I think what he is saying. At that point I turned off the video in disgust thinking "yeah tjis guy is gonna sue" So I wonder if when being removed he did not flail around and make sure to get hurt to help his case - no surprise he has now filed suit.


 By the time he was saying that in the video, he had been beaten and bloodied and had a massive concussion.  



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Because the authorities have such a great track record with dealing with minorities peacefully. Lol

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So they were punching him?

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There has to be more to this one, but good flippin' grief if this is true:

 

It’s been a bad week for United Airlines. After a video of a passenger being violently removed from a plane by police went viral, you’d think the airline would be trying to stay out of the headlines.

In the latest passenger-PR nightmare, a couple flying United to their destination wedding in Costa Rica were booted from their plane on Saturday. Michael Hohl and Amber Maxwell were traveling with family and friends when confusion over seating landed them back in the terminal.

The wedding, planned for Thursday, will still happen but the couple are — quite understandably — not happy with how United handled the situation. “We thought not a big deal, it’s not like we are trying to jump up into a first-class seat,” Hohl told News13, an ABC affiliate.“We were simply in an economy row a few rows above our economy seat.”

The couple had flown into Houston, Tex., from Salt Lake City, Utah. After a layover at George Bush Intercontinental airport they boarded United flight 1737 bound for Liberia, Costa Rica. When they went to sit down they found a man stretched out and sleeping in their row.

According to the couple they jumped up a few rows on the mostly empty plane and didn’t think much of it. When a flight attendant asked them why they weren’t in their assigned seats the trouble started.

The airline and the couple have two different versions of events. According to the couple they tried to explain there was someone sleeping in their assigned seats. Even after they complied with the flight crew and woke the sleeping man an air marshal approached them and told them they had to get off the plane.

United Airlines in a statement said: “We’re disappointed anytime a customer has an experience that doesn’t measure up to their expectations. These passengers repeatedly attempted to sit in upgraded seating which they did not purchase and they would not follow crew instructions to return to their assigned seats. We’ve been in touch with them and have rebooked them on flights tomorrow.”

Hohl and Maxwell deny they were being disorderly. “I think customer service and the airlines has gone real downhill,” said Hohl. “The way United Airlines handled this was really absurd.”

The stepfather of the bride to be, Michael Gallagher, told KUTV 2News Utah in an interview: “Truthfully we all worried that maybe something would happen in Costa Rica and we were willing to deal with that, never in our wildest dreams did we think United was going to screw it up in Houston, Texas.”



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I will be honest and say that the last few times I flew I thought that the flight attendants were rude as could be. But both these incidents stem from repeated misbehavior of passengers. In Dr Dao's case he was asked to leave and only after hd repeatedly defied that was he forcibly removed. In this couples case they were asked to return to their seats and I am sure that if they had immedietly done that all would have been fine. When they found the guy supposedly sleeping they should have summoned a steward to deal with him.

I am guessing they were asked multiple times and multiple times they were not in tgeir seats.

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I have been on an half empty flight several times, and passengers have moved seats to spread out, lay down, etc. and nobody cares. The fact that a flight attendant made a big deal about them moving to other empty seats in economy is just ridiculous. Even "economy plus", whatever the hell that is. And why didn't the flight attendants deal with the sleeping passenger in the wrong seats to begin with. I mean - if sitting in the wrong seats is such a big deal, certainly laying across several should have been. They failed to do their job regarding the sleeping man, and then took it out on a couple that simply sat in other empty seats.

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backpacker365 wrote:

I will be honest and say that the last few times I flew I thought that the flight attendants were rude as could be. But both these incidents stem from repeated misbehavior of passengers. In Dr Dao's case he was asked to leave and only after hd repeatedly defied that was he forcibly removed. In this couples case they were asked to return to their seats and I am sure that if they had immedietly done that all would have been fine. When they found the guy supposedly sleeping they should have summoned a steward to deal with him.

I am guessing they were asked multiple times and multiple times they were not in tgeir seats.


 I would have likely thrown a bit of a fit myself if I was boarded and seated in a seat I paid for and then was suddenly chosen to get kicked off the plane because an employee wanted my seat. 

Could he have handled it better?  Yes.  But he was a paying passenger, he was given a boarding pass and seated, and him not wanting to give that up does not give them the right to give him a concussion.  United handled the entire situation badly.  And they will pay for it, as they should.  



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Does Southwest give assigned seating yet? I flew with them over 20 years ago and received some kind of pass which permitted me to board at a certain time and find whatever seat was left. And it was cross country flight which made 3 stops. The staff was great and the flight attendants were entertaining, but because of the seating and frequent stops, I haven't flown with them since. I like to know where my seats are before I get to the airport.

I have been on flights where incentives were offered prior to boarding. If there aren't any takers, they up the ante. Once I received a voucher for a free flight anywhere in the continental US. Then 9-11 occurred, then the airline went out of business before I could use it.

UAL did not beat up the passenger. The passenger violated federal laws, and security acted accordingly. Did they not try to cuff him first? I'll have to take a look at the video. I equate this passenger with the thugs who don't obey the police and end up getting hurt or killed and cry police brutality. Not saying there is some abuse of the law out there, but there are a lot where force is warranted.

Air safety is not taken lightly, and passengers would be better off realizing this.

My favorite airline is Virgin.

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United Airlines has amassed a terrible history of treating passengers badly in the name of "right". What they may have the right to do and what they should do are often very bad things. They have their own little dictatorship on those planes run by power-hungry flight attendants.

They did not offer up even close to the maximum incentives they could have offered to get volunteers. They handled it badly.

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FNW wrote:

Does Southwest give assigned seating yet? I flew with them over 20 years ago and received some kind of pass which permitted me to board at a certain time and find whatever seat was left. And it was cross country flight which made 3 stops. The staff was great and the flight attendants were entertaining, but because of the seating and frequent stops, I haven't flown with them since. I like to know where my seats are before I get to the airport.

I have been on flights where incentives were offered prior to boarding. If there aren't any takers, they up the ante. Once I received a voucher for a free flight anywhere in the continental US. Then 9-11 occurred, then the airline went out of business before I could use it.

UAL did not beat up the passenger. The passenger violated federal laws, and security acted accordingly. Did they not try to cuff him first? I'll have to take a look at the video. I equate this passenger with the thugs who don't obey the police and end up getting hurt or killed and cry police brutality. Not saying there is some abuse of the law out there, but there are a lot where force is warranted.

Air safety is not taken lightly, and passengers would be better off realizing this.

My favorite airline is Virgin.


Southwest does not have assigned seating.  It doesn't bother me at all.  You can check in 24 hours before your flight.  We are usually in the first 30 people to board, so we typically get whatever seats we want. And they are BY FAR the best Continental Airline I've ever traveled.   Their captains and flight attendants are hilarious and courteous.  And you can't beat their fares! 



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And Dr. Dau didn't do ANYTHING until they tried to kick him off the plane for no reason. If not for that, the situation would not have occurred.

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